Refund policy

Return & Refund Policy — Xprice.pk

Last updated: August 29, 2026

At Xprice.pk, we want you to be happy with every order. If something isn't right, here's how our return and refund process works.

Return Window

You may request a return or exchange within 3 days of delivery. Requests made after this window cannot be accepted.

Eligibility for Return

To be eligible for a return, your item must be:

  • Unused and in the same condition you received it
  • In its original packaging, with all tags and accessories included
  • Accompanied by your order number or proof of purchase

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged once opened or used:

  • Perfumes and fragrances
  • Skincare, makeup, and other opened personal care products
  • Innerwear and similar personal-use items
  • Earrings and pierced jewelry

This does not affect your right to a replacement if the item arrives damaged, defective, or incorrect (see below).

Damaged, Defective, or Wrong Item

If your order arrives damaged, defective, or different from what you ordered:

  • Contact us within 48 hours of delivery via email at xprice.pk@gmail.com
  • Share your order number and clear photos or a short unboxing video showing the issue
  • We will arrange a free replacement or refund once the issue is verified

How to Request a Return

  1. Email us at xprice.pk@gmail.com with your order number and reason for return
  2. Our team will confirm eligibility and share pickup or drop-off instructions
  3. Once we receive and inspect the returned item, we'll process your exchange or refund

Refunds

Since most Xprice.pk orders are paid via Cash on Delivery, refunds are issued as either:

  • Store credit, redeemable on a future order, or
  • Bank transfer, to the account details you provide

Refunds are processed within 7–10 business days after the returned item is received and inspected. Original delivery charges are non-refundable unless the return is due to our error (damaged, defective, or wrong item).

Return Shipping

  • If the return is due to a change of mind, return shipping cost is the customer's responsibility.
  • If the return is due to a damaged, defective, or incorrect item, Xprice.pk covers the return shipping cost.

Frequently Asked Questions

Can I return a perfume or skincare product if I don't like it?

Only if it's unopened and in its original packaging. Opened beauty and personal care items cannot be returned for hygiene reasons.

What if my order arrives damaged?

Contact us within 48 hours with photos or a video, and we'll arrange a free replacement or refund.

How long does a refund take?

7–10 business days after we receive and inspect the returned item.

Do you offer cash refunds for COD orders?

Refunds for COD orders are issued as store credit or bank transfer, since no card payment was made at checkout.

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